WhatsApp Automation on the Official Business API
WhatsApp is where Indian customers actually reply, and it is also where most businesses lose track of them. AbhiKai connects your number to the official WhatsApp Business Platform: your AI assistant replies to every message, every chat lands in one team inbox as a lead, and templates and broadcasts stay inside Meta's rules.
- Official Business Platform
- One inbox for the whole team
- Click-to-WhatsApp ads recognised
Every WhatsApp chat in one inbox
Not on one person's phone, and not lost the week they go on leave.
Connect in a few clicks
Log in with Facebook and pick your business number. Already run your own Meta app for WhatsApp? You can connect that instead.
- Log in with Facebook
- Or use your own Meta app
- Official WhatsApp Business Platform
One inbox for the team
WhatsApp, website and app chats sit together. See which chats need you, take one over, hand it back, and mark it resolved.
- Needs-you filter
- Take over and hand back
- Mark resolved or reopen
Every chat becomes a lead
The customer's number and what they asked for are saved on a lead, and the lead shows their chats and orders.
- Lead created automatically
- Open the lead from the chat
- No lead quota used
Replies, ads and reminders
The messages that used to wait for someone to be free, sent on time.
AI replies in seconds
Your assistant answers every message on your number, day or night, from your own prices and information.
- Replies day and night
- Your prices only
- Hands over when needed
Knows which ad they came from
Click-to-WhatsApp ads are recognised automatically. Add the ad's offer and customers from that ad hear it first; everyone else gets normal replies.
- Ads recognised automatically
- The ad's offer, said first
- Chats, leads and sales per ad
Reminders that cut no-shows
Customers get one WhatsApp reminder before a booking, and one reminder if a payment link is still unpaid.
- One booking reminder
- One unpaid-link reminder
- Never promotional
Inside WhatsApp's rules
WhatsApp is strict, and getting your number restricted is expensive. This is built to stay inside the lines.
The 24-hour window, handled
WhatsApp allows free-form replies only within 24 hours of a customer's last message. After that, the Inbox tells you and offers an approved template instead.
- Window checked on every reply
- Template offered when it closes
- Fill in the blanks and send
Templates approved by Meta
Write a template in AbhiKai and send it for Meta's review, or sync the ones you already made in WhatsApp Manager. Each one shows its review status.
- Create and send for review
- Sync from WhatsApp Manager
- Meta's reason shown if rejected
Opt-outs, respected
A customer who replies STOP, or taps a Stop promotions button, gets no more offers. They can reply START to get them again.
- STOP honoured straight away
- Stop promotions button
- Skipped in every broadcast
Broadcasts without the risk
Reaching everyone who messaged you is easy. Doing it without hurting your number is the skill.
Only people who messaged you
A broadcast goes only to people who have messaged your number. Pick them by lead status, source, who owns the lead, or when it came in.
- Filter by status and source
- Filter by owner and date
- See the count before you send
Send now or schedule
Fill in the customer's name automatically, send now or pick a time, and stop it while it is sending.
- Customer's name filled in
- Schedule for later
- Stop it mid-way
See what happened
Sent, delivered, read and failed counts for every broadcast. If Meta stops sending, the broadcast pauses and tells you why in plain words.
- Delivered and read counts
- Opted-out people skipped
- Pauses with a plain reason
How you set it up
Connecting takes a few minutes. Meta usually reviews a new template within minutes.
- 1
Connect your number
Log in with Facebook from the assistant's WhatsApp tab and pick your business number.
- 2
Let the assistant reply
Add what you sell and your booking hours. The assistant answers every chat and saves it as a lead.
- 3
Point your ads at it
Use click-to-WhatsApp ads and add each ad's offer, so customers from that ad hear it first.
- 4
Create a template and broadcast
Write a template, send it for Meta's review, then send it to the people who messaged you.
What you get out of it
WhatsApp stops being a personal chat app and starts being a channel you can measure.
- No enquiry sits unread on somebody's personal phone
- Your chats survive resignations and lost handsets
- Customers get a reply at 11 pm without anyone working at 11 pm
- Click-to-WhatsApp ads become measurable instead of a black hole
- Booking reminders go out without a single manual message
- WhatsApp's rules are checked for you before anything is sent
- A festival offer reaches everyone who messaged you, minus anyone who opted out
- Every conversation stays on record, next to its lead
WhatsApp questions
Do I need a new phone number?
You can move your existing business number, but once it is on the official Business Platform it can no longer be used in the normal WhatsApp or WhatsApp Business app — every chat happens inside AbhiKai. Many businesses keep the counter number on the app and put a second number on AbhiKai for ads and campaigns.
Will my number get banned?
The real risk comes from unofficial tools and from messaging people who never asked to hear from you. AbhiKai uses the official platform, sends broadcasts only to people who messaged you, skips anyone who opted out, and pauses a broadcast when Meta reports a problem.
Is there a per-message cost?
Meta sets its own charges for template messages, such as broadcasts, and they are separate from your AbhiKai plan. Replies within 24 hours of a customer's last message are free on WhatsApp. The assistant's replies use AI credit, or your own AI key.
Can two people reply from the same number?
Yes. Everyone on your team sees the same chats in one Inbox. Whoever takes a chat over replies from your business number, and the assistant stays quiet while they do.
Does this work with my Meta ads?
Yes. Click-to-WhatsApp ads are recognised automatically, the assistant mentions an ad's offer first once you add it, and Results shows chats, leads and sales per ad.
What happens after 24 hours?
WhatsApp then allows only an approved template. The Inbox tells you the window has closed and lets you pick a template and fill in the blanks.
More than lead management
Browse all services- Coming soon
Customer Management
One record per customer with the full history, plus AI reminders for renewals, service and win-backs.
- Grows out of the leads you close
- Renewals never missed
- Every file in one place
- Coming soon
Employee Management
Attendance, field visits, targets and daily tasks from a phone, with AI performance summaries and clean exports.
- Phone-first for field teams
- Roles and teams already live
- Payroll-ready exports
- Coming soon
Social Media Management
Plan a month of posts in one sitting, publish everywhere at once, and let AI draft the captions.
- One calendar, every channel
- AI writes the first draft
- DMs become real leads
Connect your WhatsApp number
Create your workspace, connect your number in a few clicks, and let the assistant answer your next enquiry.